RESULTS ROOFING

WEBSITE PRIVACY POLICY

Last updated: February 21, 2025

Results Roofing, LLC (“Results Roofing,” “we”, “our”, and “us”) takes your privacy and the security of your information seriously, and we encourage you to read this privacy policy (“Privacy Policy”) carefully to understand how we collect and handle information that you share with us and the steps we take to protect that information.  All references in this Policy to “Website” include all of Results Roofing’s websites that link to this Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us at info@results-roofing.com

By accessing the Website, scheduling a home or roof inspection, or otherwise providing us with your personal information, you agree to be bound by this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Website, schedule a home or roof inspection, or otherwise provide us with your personal information.  Each time you use the Website, the current version of this Privacy Policy will apply. Accordingly, when you use the Website, you should check the date of this Privacy Policy (which appears at the top) and review any changes since you last reviewed the Privacy Policy.

INFORMATION WE COLLECT

We collect two types of information from users of our Website: “personal information,” which is information that you provide that can be used to identify you (such as your name or email address), and “aggregate information,” which is information that cannot be used to identify you (such as frequency of visits to the Website and your browser type).

We collect certain information from you when you share that information with us, when you use our Website, provide information to our sales representatives, schedule an inspection, communicate with us such as by e-mail, phone call or text message, interact with us through social media, and when you do business with us. 

INFORMATION YOU PROVIDE TO US

We collect personal information that you share with us, including:

  • Contact information: such as your name, phone number, and email and postal address;
  • Payment information: if you make a purchase from us, we collect information such as your name, billing address and payment card details, including card number, expiration date and security code;
  • Social media:  if you interact with us through our social media accounts, we collect your social media handles, content, and other data posted on our official social media pages, as well as information that you provide when you interact with us;
  • Contact Us: you may provide personal information contained in content you submit to us, such as through our “Contact” feature or customer support tools on the Website.  We may also record customer service phone calls.
  • Online Chat:  we collect your contact information and any other information that you provide to us via the online chat function on our Website.
  • Schedule an Inspection:  when you request to schedule a roof or home inspection, we collect your contact information.

 

INFORMATION WE RECEIVE FROM THIRD PARTIES

We receive information from third parties, such as from third-party social media services (e.g., Facebook), analytics providers, advertising service providers, or payment services (e.g., Quickbooks) if you use these services.

Our independent sales representatives collect personal information from potential customers on our behalf.  We also receive potential customer referrals through our relationships with third-parties, such as real estate professionals.

INFORMATION WE AUTOMATICALLY COLLECT 

When you use our Website, we automatically receive and collect information from your device.  This information includes the following:

  • Information about your device, such as the operating system, hardware, system version, Internet Protocol (IP) address, device ID, and device language.
  • The specific actions that you take when you use our Website, including but not limited to the pages and screens that you view or visit, search terms that you enter, and how you interact with our Website.
  • The time, frequency, connection type, and duration of your use of our Website.
  • Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below).
  • Pages you visited before or after navigating to our Website.

AGGREGATE INFORMATION COLLECTED

Aggregate information is information that does not identify you.  Aggregate information may be collected when you use our Website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains personal information, such that only aggregate information remains.  We may collect, use, store, and transfer aggregate information without restriction.

COOKIES AND ANALYTICS

Like most websites, our Website may use “cookies.”  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to help us identify you when you come to our Website. Our Website collects cookies and may use cookies for reasons including, but not limited to:

  • Analyze our web traffic using an analytics package.
  • Identify if you are signed in to the Website.
  • Test content on the Website.
  • Store information about your preferences.
  • Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This setting may prevent you from taking full advantage of the Website.

We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our website. Google Analytics does not create individual profiles for visitors and only collects aggregate data.

To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.

To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html. You may find additional information about Google Analytics at http://www.google.com/policies/privacy/partners/. You have the option to opt out of Google’s use of cookies by changing your settings through Google Ad Settings via the Google advertising opt-out page at http://www.google.com/policies.

Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser.

INTEREST-BASED ADVERTISING AND META PIXEL

We may also participate in interest-based advertising using similar technology.  This means that you may see advertising on our Website tailored to how you browse, or you may see advertising for Results Roofing and our products and services on other websites based on your browsing behavior across websites.  Some websites where we may advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites; these ads include advertising for Results Roofing and our products and services.  Other websites where you see our ads may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you. Some internet browsers, websites and mobile devices offer opt-outs for interest-based advertising. Please refer to the website that you are visiting, your browser and/or your device settings for additional information.

You can opt-out of receiving interest-based ads from third parties who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website (http://www.networkadvertising.org/choices/) and DAA website (http://www.aboutads.info/choices/).

We use Meta Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Website by clicking on the Facebook ad. The Meta Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through the Meta Pixel. However, the information collected via the Meta Pixel is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy. The Meta Pixel also allows Facebook and its partners to show you advertisements on and outside of Facebook. You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance as describe above.

HOW WE USE YOUR INFORMATION

In general, we collect information and Personal Information from you so that we can provide our Website, operate our business, provide our products and services, and provide information that you request from us.  This includes but is not limited to the following:

  • Provide, operate, improve, maintain, and protect our Website.
  • Provide you with technical and other support.
  • Schedule your roof or home inspection.
  • Assist you with product selection and suggest products to you.
  • Facilitate your purchase of our products and services, including assistance with insurance claims.
  • Send you updates, marketing communications, and other information about Results Roofing and our Website, products, and our services.
  • Send you notices and alerts.
  • Conduct research, analytics, and monitor and analyze trends and usage.
  • Product improvement and development.
  • Contact you and respond to your inquiries.
  • Administer your participation in an event.
  • Infer or draw inferences about you based on the information we have collected about you.
  • Enhance or improve user experience, our business, our products, and our Website, including the safety and security thereof.
  • Personalize our Website to you.
  • As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
  • Enforce contracts and our Terms of Service, including investigation of potential violations thereof.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Results Roofing, our users, or the public as required or permitted by law.

HOW WE SHARE YOUR INFORMATION

We do not rent or sell your Personal Information.

Like most companies, we share information, including Personal Information, in certain circumstances with third parties through operation of our Website and our business.  Below we explain when that happens.

SERVICE PROVIDERS; PAYMENT PROCESSORS

We may transfer Personal Information to third parties for the purpose of providing the Website or operating our business.  For example, we may transfer your Personal Information to third-party service providers to assist with providing the Website, our products and services, and to communicate with you about current or future offerings.  

We may also share your information with payment processors and to facilitate your purchases.

INSURANCE COMPANIES

With your authorization, we will share your personal information with your insurance company.

REQUIRED TRANSFERS

We may also transfer your Personal Information to third parties under the following circumstances: (i) to comply with a legal requirement, law, subpoena, judicial proceeding, court order, governmental request, or legal process; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, asset sale, financing, reorganization, liquidation or dissolution of Results Roofing, including the evaluation thereof; (iv) when we believe it is necessary to protect the rights, property, or safety of Results Roofing or other persons, or (v) as otherwise required or permitted by law, including any contractual obligations of Results Roofing.

AS DIRECTED BY YOU AND WITH YOUR CONSENT

We also share Personal Information with companies, organizations, or individuals outside of Results Roofing at your direction or when we have your consent to do so. 

TEXAS RESIDENTS

This section applies to Texas residents and supplements this Privacy Policy.

CATEGORIES OF PERSONAL INFORMATION PROCESSED

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as customer number, unique pseudonym, or user alias), email address, and other similar identifiers, and signature
  • Identifiers (Online): a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; other forms of persistent or probabilistic identifiers, and Internet Protocol address
  • Other Financial Information: credit card number, debit card number, insurance policy number, and other financial information
  • Commercial Information: including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Internet and Other Electronic Network Activity Information: including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Sensory Information: Audio, electronic, visual, thermal, and similar information
  • Profile Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitude

We do not knowingly collect “sensitive” personal information of Texas residents.

We do not collect personal information directly from known children under 13 years of age. We will delete any personal information collected from known children under 13 years of age if we learn that we have collected personal information from known children under the age of 13.

CATEGORIES OF SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION

  • Directly from you
  • Indirectly from you. For example, from observing your actions on our website
  • Third-party social media services (e.g., Facebook)
  • Payment services (e.g., Quickbooks) if you use such services
  • Other third-parties such as our service providers, contractors, independent sales representatives and referral partners
  • Insurance companies
  • Publicly-available sources

CATEGORIES OF PERSONAL INFORMATION SHARED WITH THIRD-PARTIES

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as customer number, unique pseudonym, or user alias), email address, and other similar identifiers, and signature
  • Identifiers (Online): a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; other forms of persistent or probabilistic identifiers, and Internet Protocol address
  • Other Financial Information: credit card number, debit card number, insurance policy number, and other financial information
  • Commercial Information: including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Internet and Other Electronic Network Activity Information: including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Sensory Information: Audio, electronic, visual, thermal, and similar information
  • Profile Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitude

CATEGORIES OF THIRD-PARTIES WITH WHOM WE SHARE PERSONAL INFORMATION

  • Our Joint Marketing Partners
  • Our Business Partners
  • Social Media Networks
  • Third-party Marketing Partners
  • Government Entities, Including Law Enforcement

YOUR RIGHTS

  • Right to Access: You have the right to confirm what personal information we are processing on you and to access the personal information, including:
    • The categories of personal information;
    • The categories of sources from which the personal information is collected;
    • The business or commercial purpose for collecting or selling personal information and/or sensitive personal information;
    • The categories of third parties to whom we disclose personal information; and
    • The specific pieces of personal information we have collected about you.
  • Right to Correct: You have the right correct inaccuracies in your personal information, considering the nature of the personal information, and the purposes for processing your personal information.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected about you, subject to certain exceptions.
  • Right to Data Portability: You have the right to request a copy personal information, if it exists in a digital format that you previously provided to us. We will provide the copy to use in a portable, and to the extent technically feasible, readily usable format that allows you to transfer the data to another Controller without hindrance.
  • Right to Opt-Out of Targeted Advertising and the Selling Personal Information: You have the right to opt-out of the selling of your Personal Data for the purposes of targeted advertising, the sale of your personal information, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning you.
  • Non-Discrimination. You have the right to not be discriminated against in pricing and services because you exercise any of your privacy rights.

 

HOW TO EXERCISE YOUR RIGHTS

You may make a request to exercise your rights by:

You may also exercise your request to opt-out of targeted advertising and the sale of personal information by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Once you have submitted your request, we will respond within the time frame permitted by the applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12 month period, as permitted by law.

For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address or a phone number that you have used with us.

AUTHORIZED AGENTS

You may designate an authorized agent to submit certain privacy requests on your behalf as required by Texas law. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

RIGHT TO APPEAL

Under Texas law, if we decline to take the action requested pursuant to the Texas Data Privacy and Security Act, we will notify you within 45 days from the receipt of your request and our justification for declining to take the requested action. You may have the right to appeal our refusal to a requested action, and instructions on how to avail yourself of the right to appeal will be included in any communication related to your request. We will reply to appeals informing you of any action taken or not taken in response to your appeal within 60 days of the receipt of your appeal.

If your appeal is denied, you may submit a complaint to the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection.

OPTING OUT

If you no longer wish to receive our marketing and promotional communications, you may opt-out by following the instructions included in each communication.

If you do not wish to continue receives SMS/MMS mobile messages from us, reply STOP to any mobile message from us in order to opt-out. You may receive an additional mobile message confirming your decision to opt-out.

CHILDREN’S PRIVACY

Our Website is not intended for use by children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13 in connection with the Website.

HOW WE PROTECT YOUR INFORMATION

We take the security of your Personal Information very seriously.  We use reasonable administrative, physical, and technical safeguards to secure the Personal Information you share with us.  Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Personal Information.

THIRD-PARTY WEBSITES

The Website may contain hyperlinks to websites operated by third parties, which may include social media features, such as social media buttons or links.  We provide such hyperlinks for your reference and convenience only.  We do not control such websites and are not responsible for their content or the privacy or other practices of such websites.  It is up to you to read and fully understand their privacy policies.  Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.  If you are submitting information to any such third party through our Website, you should review and understand that party’s applicable policies, including their privacy policies, before providing your information to the third party.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this policy at any time without any prior notice to you.  Each time you use our Website the current version of this Privacy Policy will apply.  When you use our Website, you should check the date of this Privacy Policy (which appears at the top of the Privacy Policy) and review any changes since the last version. 

QUESTIONS

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the following methods:

Email: info@results-roofing.com

Mail:
Results Roofing
2828 E Trinity Mills Rd Ste 212
Carrollton, TX 75006

Voice AI System Privacy Policy

Results Roofing

1. Introduction and AI Disclosure

This Privacy Policy governs the collection, use, and protection of personal information obtained through the voice AI system implemented by Results Roofing (“we,” “us,” or “our”).

IMPORTANT NOTICE: You are interacting with an artificial intelligence (AI) system. This AI assistant is designed to help with your roofing inquiries and scheduling needs. We are committed to protecting your privacy and ensuring the confidential and responsible use of your personal information in compliance with Texas law.

2. Information Collection

Our voice AI system may collect the following types of information:

  • Voice recordings of telephone conversations
  • Transcripts of voice interactions
  • Phone numbers and contact information
  • Date and time of calls
  • Property address and roofing service details
  • Any personal information voluntarily provided during the conversation

3. Consent and Opt-Out

At the start of each call, we will verbally inform you about our AI system and call recording practices and request your consent. By providing verbal consent, you agree to the recording of the call and the collection of information as outlined in this policy.

You have the right to opt out of call recording at any time. To opt out, please inform our AI assistant or staff during the call, and the recording will be stopped immediately.

4. SMS Communications and Online Services

We use SMS communications for the following purposes:

  • Sending appointment confirmations and reminders
  • Providing estimates and service updates
  • Sharing important roofing project information

By engaging with our voice AI system and providing your phone number, you consent to receive SMS messages related to your roofing services. You can opt out of SMS communications at any time by replying “STOP” to any SMS message.

5. Purpose of Data Collection

We collect and process your information for the following purposes:

  • Scheduling and managing roofing consultations and services
  • Providing estimates and project updates
  • Improving our customer service experience
  • Training and refining our voice AI system for better roofing assistance
  • Quality assurance and service resolution
  • Compliance with legal obligations

6. AI System Safeguards and Responsible Use

Our AI system is designed with built-in safeguards to:

  • Provide helpful roofing information and assistance only
  • Protect against misuse or manipulation
  • Ensure fair treatment of all customers
  • Maintain professional and appropriate interactions

We do not use AI for social scoring, unlawful discrimination, or any purpose that would infringe upon your constitutional rights.

7. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with restricted access and industry-standard encryption.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, this includes the duration of our business relationship and applicable warranty periods. After this period, your data will be securely deleted or anonymized.

9. Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with:

  • Service providers who assist in operating our voice AI system and business operations
  • Roofing material suppliers and contractors as necessary for your project
  • Insurance companies when processing claims (with your consent)
  • Law enforcement or government agencies when required by law

10. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw your consent at any time
  • File a complaint with appropriate authorities

11. Texas Compliance

This policy is designed to comply with Texas laws, including the Texas Responsible Artificial Intelligence Governance Act. Our AI system undergoes regular testing and assessment to ensure responsible operation and compliance with applicable regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes via SMS or email when possible.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, our AI system, or our data practices, please contact our Privacy Officer at:

Ashley Glenn
ashleyglenn@rrmarketingcompany.com

Disallow Google Analytics to track me